FAQ

Shipping

Orders take 2-5 business days to dispatch from Montréal, Quebec, Canada. We offer FREE shipping to the US and within Canada. All items ship via Canada Post with tracking. Shipping times are provided by Canada Post. You can upgrade your shipping during checkout to a paid express option for a faster shipping time. 

Returns

Returns are accepted within 14 days of delivery of the jewelry item(s). The jewelry must be in new, unused condition and with original packaging. The customer is responsible for return shipping. If your original order qualified for free shipping the cost of the original shipping will be deducted from the refund. Please use the Contact form to initiate a return.

Duties, Taxes, and Import Fees

We are not responsible for any duties, fees or taxes you may incur for importing your purchase into your country.

Handmade Nature of the Jewelry

All items are handmade using handmade materials. Discrepancies in size, shape, and colour are part of the charm of these vintage pieces and are not defects. The jewelry itself is handmade and at times will not be perfect or identical; this is not a defect but part of the handmade process. 

How to Care for Your Jewels

Remove prior to bathing, and exercise. Keep away from water, perfumes, and lotions, which can cause items to tarnish and glass, gemstones and pearls to lose their lustre. 

Wipe and polish with a jeweller's cloth and store in a safe location. 

Glass and gemstone beads can be delicate. Some glass beads are up to 80 years old. Like any glass, they can chip or break if dropped. Please handle with care.